FAQ

FAQs

What materials are BODUM® products made from?

Part of good design is choosing the appropriate material and manufacturing in the most efficient way to maximize use of these materials. The majority of BODUM® products are made from the following materials:

Borosilicate Glass
Characteristics: Resistant to temperature changes; very strong glass composition that will not cloud or stain from use. Dishwasher safe.

Santoprene
Characteristics: Silicone coating used in various product elements. Offers ergonomic feel, non-slip grip and cool touch coating. Dishwasher safe.

SAN Plastic (styrene-acylnitrile-copolymeride)
Characteristics: Excellent transparency, scratch resistant, non-deformable by heat, resistant to temperature change. BPA free. Dishwasher safe.

PP Plastic (polypropylene)
Characteristics: Equal proportions of toughness, rigidity, and hardness. Non-deformable, brilliant surface gloss, low water absorptive capacity and water vapour permeability. BPA free. Dishwasher safe.

POM Plastic (polyoxymethylene)
Characteristics: High rigidity, good elastic qualities, low water absorptive capacity, compact and dense. BPA free. Dishwasher safe.

Where are BODUM® products manufactured?

BODUM® products are manufactured worldwide. BODUM® owns and operates a factory in Portugal and also utilizes facilities in Germany, Poland and China which meet and operate under the same social responsibility guidelines as our own factory.

Where can I find my nearest sales points?

You can find your local sales outlets by using our Storelocator.

Where can I get the latest BODUM® catalogue?

You can view and download the latest catalogue on catalogue.bodum.com.

I lost the instruction booklet to my BODUM® product. Can you send me a new one?

Instructions for current products can be found on the product detail page. Available instructions for past products can be found by searching product name or article number on our public media database.

I am interested in becoming a BODUM® reseller, who should I contact?

Please use the contact form on this website.

Can I ship my order internationally?

No, BODUM® can only ship domestically at this time.

Is express delivery also available?

No, deliveries usually take place within 7 working days.

Is it possible to use a parcel locker as a delivery address?

No, unfortunately this is not possible. FedEx does not deliver to parcel lockers.

In the BODUM® online shop are there alternative payment options to paying with a credit card?

No,orders can only be placed with established credit cards such as VisaCard, MasterCard, American Express and JCB.

I broke the glass carafe to my French press. Is a replacement covered under warranty?

Unfortunately there is no warranty on the breakage to any of our glass items, as we cannot see how the breakage occurs.

Am I able to send my defective product in for repair (under warranty or against payment)?

Unfortunately we do not have a workshop that carries out repairs on defective products. If a product should break during the warranty period, we generally replace it with a new one. No warranty entitlement exists if the defect or damage has occurred due to incorrect use, maintenance or care of the product.

I purchased my BODUM® product from a dealer. In the event of a warranty issue can I contact BODUM® directly?

In the event of a warranty issue please always initially contact the dealer from whom you purchased the product.

How do I locate the right replacement part?

In our online shop you will find that every product has a subcategory for replacement parts, if replacement parts are available for the respective product. If the "replacement parts" subcategory does not exist then this means that there are no replacement parts for that particular product.

Where can I find additional care information? (dishwasher/freezer safe, etc.)

Please find additional information on care and maintenance in the user instructions or consult the information provided in the online shop.

My BODUM product is defective. I do not have a sales receipt because it was a gift. Am I still able to make a claim against the product guarantee?

Unfortunately not. Product guarantee claims can only be validated together with a sales receipt.