Terms and Conditions

General

Our General Terms and Conditions apply to all deliveries and services. An order becomes binding as soon as you send it to us.

Delivery area

• Deliveries are only made in England, Scotland, Wales and Northern Ireland.
• Deliveries are not made to PO Box numbers.

Delivery period

Delivery is usually made within 7 business days. Should an article be currently out of stock, we will let you know as soon as possible when delivery can be expected. Delivery is at the risk of the consignee.

Delivery Charges

You can rest assured that your order will arrive promptly and in perfect condition. Deliveries will be made free of charge.

Shipping Partner

Our goods are shipped with FedEx, during working hours and we would appreciate if you could make sure that somebody is available to accept your consignment.

Prices

All prices are in GBP and are inclusive of VAT at the prevailing rate.

Terms of payment

The goods are delivered against payment by credit card (Master Card, Visa Card, American Express, JCB).

Guarantee

Electrical appliances are covered by a guarantee that is valid for 2 years from date of invoice. There is no guarantee obligation if a fault or damage was caused by handling, maintenance or care that was contrary to our instructions. The purchaser should consult the relevant instructions and recommendations in the leaflet enclosed with the product.

Complaints

Complaints about defects or about incomplete or incorrect deliveries must be notified in writing, within 10 days from date of invoice.

Right to return goods

We want our customers to be satisfied with their BODUM^® products. However, we cannot accept returned goods without prior agreement. Goods returned for exchange or refund will only be accepted in unused, perfect condition and in the original packaging. Such goods must be returned within 14 days, at senders cost.

Once BODUM^® has authorised your return please send returned goods with original invoice to the following address:

Bodum Outlet shop
1 Pingle Drive
Bicester Outlet Village
Oxfordshire
OX26 6WD

Proprietary rights

Goods will remain the property of BODUM^® (UK) Ltd until payment has been made in full.

Compensation

Claims for compensation due to mistakes in illustrations, prices or texts, or due to late delivery or failure to deliver, are strictly excluded. The color of the products displayed in the online shop may deviate from the actual product color.

Data protection

It goes without saying that any data required by us for order processing purposes will be treated as strictly confidential.