General Terms & Conditions
General Terms & Conditions
Our General Terms and Conditions apply to all deliveries and services. An order becomes binding as soon as you send it to us.
Deliveries are only made in England, Scotland, Wales and Northern Ireland.
Deliveries are not made to PO Box numbers.
Delivery is usually made within 7 business days. Should an article be currently out of stock, we will let you know as soon as possible when delivery can be expected. Delivery is at the risk of the consignee.
You can rest assured that your order will arrive promptly and in perfect condition. You only need pay the forwarding costs once for each order. For orders over £45.00 delivery will be made free of charge.
Orders up to £45: charge £8.00
Orders over £45: free of charge
Our goods are shipped with FedEx, during working hours and we would appreciate if you could make sure that somebody is available to accept your consignment.
Custom clearance information may be required for orders being shipped to the Channel Isles. If FedEx make contact requesting such information, the order will only be held for a short time of awaiting response.
All prices are in GBP and are inclusive of VAT at the prevailing rate.
Terms of payment
The goods are delivered against payment by credit card (Master Card, Visa Card, American Express, and JCB).
Electrical appliances are covered by a guarantee that is valid for 2 years from date of invoice. There is no guarantee obligation if a fault or damage was caused by handling, maintenance or care that was contrary to our instructions. The purchaser should consult the relevant instructions and recommendations in the leaflet enclosed with the product.
Important: Please keep the invoice with you. Without proof of purchase, we cannot assure your guarantee will be covered.
Complaints about defects or about incomplete or incorrect deliveries must be notified in writing, within 14 days from date of invoice to BODUM (UK) Ltd., Hill House, 1 Little New Street, London EC4A 3TR, Tel: 0845 4017778, Fax : 0845 4017779, Email: contact.ShopUK@bodum.com)
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us BODUM® (UK) Ltd., Hill House, 1 Little New Street, London EC4A 3TR, Tel: 0845 4017778, Fax : 0845 4017779, Email: contact.ShopUK@bodum.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
BODUM® will handle the extra costs you may have concerning shipment back to Denmark. All you have to do is contact us at contact.ShopUK@bodum.com, and we will handle the return.
BODUM Logistics A/S,
Att. Web UK
without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Goods will remain the property of BODUM® (UK) Ltd until payment has been made in full.
Claims for compensation due to mistakes in illustrations, prices or texts, or due to late delivery or failure to deliver, are strictly excluded. The color of the products displayed in the online shop may deviate from the actual product color.
It goes without saying that any data required by us for order processing purposes will be treated as strictly confidential.
In case you have questions about BODUM® products, how to maintain them, or even any questions about your order:
Customer Service contact:
BODUM (UK) Ltd.
c/o BODUM AG
Phone: 0845 4017778
Fax: 0845 4017779
Monday to Friday: 09.00 am – 16.00 pm