BODUM.COM.AU – WARRANTIES AND RETURNS
We are pleased to say that the return rate on BODUM® products is very low; however, should you need to return BODUM® product under warranty, please follow the simple procedure below.
BODUM® AUSTRALIA WARRANTY PROCEDURE
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Consumers are entitled to a replacement or refund for a major failure. Consumers are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
The benefits to BODUM® customers given by the warranty on e-BODUM® electrical products set out below are in addition to other rights and remedies under a law in relation to the BODUM® product to which the warranty relates. Only e-BODUM® electrical products purchased in Australia and marked with the code ‘AUS’ are covered by our express warranty.
To process a faulty BODUM® product you will require a Return Authorisation (RA) number. Returned items without a RA number are not able to be processed for refund or replacement. Contact us at [email protected] to obtain a RA number.
Faulty product does not include items which have incurred wear and tear through general home use, misuse or commercial use. Warranty does not include accidental glass breakages.
e-BODUM®: 2 year replacement warranty from the date of purchase in Australia for electrical appliances with code ‘AUS’ only where a defect appears and BODUM Australia is notified within 2 years from date of purchase.
Proof of purchase:
Any claim must be validated with a copy of proof of purchase in Australia; without providing a proof of purchase BODUM Australia will not be able to process the claim. Proof of purchase includes original purchase receipt/docket or credit card statement showing the purchase amount.
Replacement or refund: in order to claim a replacement for a BODUM® product damaged during delivery or a refund for change of mind purchases, you will be required to notify Bodum at [email protected] within five business days of your receipt of goods. We may require additional information for you to validate your claim, which may include images and other information at our request. Once we have validated your claim, your refund will be made to your credit card within 14 business days or sooner if possible.
We regret that there is no refund on sales or promotional items.