What materials are BODUM® products made from?
Part of good design is choosing the appropriate material and manufacturing in the most efficient way to maximize use of these materials. The majority of BODUM® products are made from the following materials:
Characteristics: Resistant to temperature changes; very strong glass composition that will not cloud or stain from use. Dishwasher safe.
Characteristics: Silicone coating used in various product elements. Offers ergonomic feel, non-slip grip and cool touch coating. Dishwasher safe.
SAN Plastic (styrene-acylnitrile-copolymeride)
Characteristics: Excellent transparency, scratch resistant, non-deformable by heat, resistant to temperature change. BPA free. Dishwasher safe.
PP Plastic (polypropylene)
Characteristics: Equal proportions of toughness, rigidity, and hardness. Non-deformable, brilliant surface gloss, low water absorptive capacity and water vapour permeability. BPA free. Dishwasher safe.
POM Plastic (polyoxymethylene)
Characteristics: High rigidity, good elastic qualities, low water absorptive capacity, compact and dense. BPA free. Dishwasher safe.
Where are BODUM® products manufactured?
BODUM® products are manufactured worldwide. BODUM® owns and operates a factory in Portugal and also utilizes facilities in Germany, Poland and China which meet and operate under the same social responsibility guidelines as our own factory.
Where can I get the latest BODUM® catalogue?
You can view and download the latest catalogue on catalog.
I lost the instruction booklet to my BODUM® product. Can you send me a new one?
Instructions for current products can be found on the product detail page. Available instructions for past products can be found by searching product name or article number on our public media database.
I am interested in becoming a BODUM® reseller, who should I contact?
Please use the contact form on this website.
Can I ship my order internationally?
No, BODUM® can only ship domestically at this time.
Is express delivery also available?
Yes, express deliveries are available, please select the Express Delivery option on the checkout page. Express deliveries will be delivered within 1 to 3 business days, where possible.
I'm not home at the requested delivery Date/Time, can I have it sent elsewhere, i.e. DHL pickup point?
We are only able to deliver to physical addresses, deliveries to PO Boxes are not permitted. Please contact [email protected] to make changes to your delivery.
In the BODUM® online shop are there alternative payment options to paying with a credit card?
No, orders can only be placed with established credit cards such as VisaCard, MasterCard and American Express.
I broke the glass carafe to my French press. Is a replacement covered under warranty?
Unfortunately there is no warranty on the breakage to any of our glass items.
Am I able to send my defective product in for repair (under warranty or against payment)?
Unfortunately we do not have a workshop that carries out repairs on defective products. If a product should break during the warranty period, we generally replace it with a new one. No warranty entitlement exists if the defect or damage has occurred due to incorrect use, maintenance or care of the product. Please refer to the Warranties and Returns Policy page on our website for further details.
I purchased my BODUM® product from a dealer. In the event of a warranty issue can I contact BODUM® directly?
In the event of a warranty issue please always initially contact the dealer from whom you purchased the product. However if you purchased from our online shop, you can contact us directly. Please refer to the Warranties and Returns Policy page on our website for further details.
How do I locate the right replacement part?
In our online shop you will find that every product has a subcategory for replacement parts, if replacement parts are available for the respective product. If the 'replacement parts' subcategory does not exist then this means that there are no replacement parts for that particular product.
Where can I find additional care information? (dishwasher/freezer safe, etc.)
Please find additional information on care and maintenance in the user instructions or consult the information provided in the online shop.
My BODUM product is defective. I do not have a sales receipt because it was a gift. Am I still able to make a claim against the product guarantee?
Product guarantee claims do cover gifts but can only be validated with proof of purchase (such as a sales receipt). You may need to ask for proof of purchase from the person who bought the product.
When do I get notified about the status of my order?
Once your goods have been selected by our warehouse, you will receive a delivery confirmation email providing the details of your order tracking number.
How do I track my order?
Please use the order tracking number included in your delivery confirmation email.
How long does it take for me to receive my order?
We will endeavour to provide your goods within 5 - 7 business days to the address specified in your order, however this is an estimated timescale only and Bodum will not be liable for any failure to deliver within this timeframe.
What happens if I change my mind?
You can view details relating to change of mind purchases at our Warranties and Returns Policy page.
What should I do if I think my product is faulty?
Please visit our Warranties and Returns Policy page for further details.
How can I contact BODUM?
You can contact Bodum by:
Telephone (toll-free) : 0800 444 641
Email: [email protected]
Our Customer Service team are located in Australia, so will be available from 9am – 5pm Monday to Friday AEST. If you need to get in touch outside of these hours, we will do our best to get back to you as soon as we can.
Authority to Leave
Please note Bodum takes no responsibility for any parcels lost or stolen after the delivery has been made.