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About us

We are Bodum. Bodum is comprised of Bodum AG and its related companies, including Bodum (Australia) Pty Ltd (ACN 104 809 672).

Protecting your privacy is important to us. This policy explains how we manage personal information within our organisation. It applies to any personal information that you provide to us or authorise us to collect.  Please read this policy carefully. By accessing our website, ordering products from us, or otherwise providing us with personal information, you authorise us to collect, use and disclose your personal information in accordance with this policy.  This policy applies in addition to, and does not limit, our rights and obligations under applicable laws.

Personal information we collect

The kinds of personal information that we collect and hold about you may include:

  • identifying information, such as your name and date of birth;
  • contact information, such as your postal address, email address and telephone numbers;
  • social media handles and other social media profile information that you make available to us or to the public;
  • billing and financial information, such as credit card, bank account or other payment details;
  • details of any products or services that we provide to you;
  • information about how you use the products and services we provide; or
  • records of our communications with you, including any messages or enquiries you send us (either through the website or through other means).

You are not required to provide us with your personal information. However, in certain circumstances, without this information we may not be able to provide you with our products or services (or with all of the features and functionality offered by our products or services) or to respond to queries or requests that you submit to us.

If you choose to visit our website without providing us with your personal information, we will only collect data relating to your access of our website. This may include the name of your internet service provider, the page from which you are visiting us, the browser type/version/language, and a few other pieces of technical information or the name of the webpage or file you requested.

How we collect personal information

We collect personal information about you:

  • when you order products or services from us;
  • when you submit feedback, a query or request to us;
  • when you respond to a survey that we run or fill in forms on one of our websites;
  • when you sign-up to receive our newsletter, information about our special offers, and/or any other promotional material;
  • by tracking your use of our website;
  • from public sources;
  • from third parties who are entitled to disclose that information to us (including third party ticketing and events organisations); and
  • when you apply for a job with us.

Where we collect personal information from you, we will generally do so directly ourselves. However, in some cases we may collect personal information from a third party, such as through your representatives, contractors who provide services to us, or third parties who refer you to us because they think you may be interested in our products or services.

Purposes for which we use personal information

We use personal information that we collect about you for the following purposes:

  • to verify your identity when you are dealing with us;
  • to determine your eligibility for any of our products or services;
  • to enable us to provide our products and services including any related charging and billing;
  • to answer your feedback, queries and requests;
  • to comply with our legal and regulatory obligations;
  • to develop and improve our existing products and services and create new products and services (including by carrying out market analysis and research);
  • to monitor use of our products and services (including our website);
  • to improve customer service and our customer relationships;
  • to assess, maintain, upgrade and improve our products and services;
  • to carry out education and training programs for our staff;
  • to manage and resolve any legal or commercial complaints or issues;
  • to carry out planning and forecasting activities and other internal business processes;

to keep you informed about our activities, including by sending out newsletters.

We may from time to time use your personal information in order to send you marketing materials about products or services that we think you may be interested in (including in some cases products and services that are provided by a third party), including via email and other electronic means. You can opt-out of receiving marketing communications from us by contacting us at [email protected] or following the "unsubscribe" link in the communication.

We may also use and disclose your information for other purposes as authorised by you, permitted by law or in accordance with your requests or instructions.

People to whom we disclose personal information

We may share personal information about you with:

  • your representatives, advisers and others you have authorised to interact with us on your behalf;
  • our staff who need the information to discharge their duties;
  • our business partners, agents and service providers;
  • payment system operators and financial institutions;
  • prospective purchasers of all or part of our business assets or shares in our company or a related entity;
  • professional advisers who we engage to provide advice on our business; or

government authorities who ask us to disclose that information, or to other people as required or permitted by law. We are based in Australia and our related entities, affiliates and service providers are located around the world. Our head office is in Switzerland, and we may ship our products from our warehouses in Portugal and China. We may disclose your personal information to recipients located outside New Zealand when necessary to provide you with our goods and services. This may include related companies within the Bodum group, or third parties that we work with (including contractors and third party service providers).

We take commercially reasonable steps to ensure that any overseas recipient has appropriate safeguards in place, ensures an adequate level of protection of your personal information, and does not breach New Zealand privacy law or this policy.

Cookies

We may use cookies to monitor and observe your use of our websites, compile aggregate data about that use, and provide you with a more effective service (which may include customising parts of our websites based on your preferences and past activities on those websites). Cookies can be disabled via your web browser; however doing so may limit your access to some of the websites’ content and features.

Storage and security of personal information

We take reasonable steps to ensure that any of your personal information which we hold is accurate, complete and up-to-date. These steps include promptly updating personal information when we are advised that the information has changed, checking our contact lists for accuracy, and providing individuals with a simple means to update their personal information.

We store personal information for as long as it is needed for the purpose for which it was collected or as required by law. We generally store the personal information that we collect in electronic databases, some of which may be held on our behalf by third party data storage providers located in Europe. Sometimes we also keep hard copy records of this personal information in physical storage facilities. We use a range of physical and technical security processes and procedures to protect the confidentiality and security of the information that we hold, and we update these from time to time to address new and emerging security threats.

Access and correction

If you want to access any of the personal information that we hold about you or to correct some aspect of it (e.g. because you think it is incomplete or incorrect), please contact us using the contact details set out below.

To protect the integrity and security of the information we hold, we may ask that you follow a defined access procedure, which may include steps to verify your identity. In certain cases we may charge you an administration fee in accordance with applicable laws for providing you with access to the information you have asked for, but we will inform you of this before proceeding. There may be cases where we are unable to provide the information you request, such as where it would interfere with the privacy of others or result in a breach of confidentiality. In these cases we will let you know why we cannot comply with your request.

Complaints

We try to meet the highest standards in order to protect your privacy. However, if you are concerned about the way in which we are managing your personal information and think we may have breached the New Zealand Information Privacy Principles, or any other relevant obligation, please contact us using the contact details set out below. Complaints must be lodged in writing. We will deal with the matter within a reasonable time, and will keep you informed of the progress of our investigation.

If we have not responded to you within a reasonable time or if you feel that your complaint has not been resolved satisfactorily, you can contact us to discuss your concerns. You are also entitled to make a complaint to the Office of the Privacy Commissioner New Zealand (OPC). Contact details can be found on the OPC’s website: www.privacy.org.nz.

Changes to this policy

We may make changes to this policy from time to time, to take into account changes to our standard practices and procedures or where necessary to comply with new laws and regulations. The latest version of this policy will always be available on our website and the updated version will take effect immediately on posting to the website. We may also take additional steps to bring the changes to your attention, including by notifying you directly.  We will update you of any material changes as required by law.

Contact details

If you need to contact us or want any further information from us on privacy matters, please contact us at:

 

Email: [email protected]

Telephone (toll-free): 0800 444 641
Suite 39, 26-32 Pirrama Road

Pyrmont NSW 2009

AUSTRALIA