We are pleased to say that the return rate on BODUM® products is very low; however, if you do have an issue with your BODUM® product under warranty, please follow the simple procedure below.
BODUM®NEW ZEALAND - WARRANTY AND RETURNS POLICY
Your rights: Consumer Guarantees Act 1993 (CGA)
Our goods come with guarantees that cannot be excluded under the CGA, such as guarantees of acceptable quality and fitness for purpose. In the event that goods sold are defective, we have an obligation to repair, replace or refund. We do not have a workshop that carries out repairs on defective products, so we will generally replace it with a new one. However, if the defect is of a substantial character, you can elect to receive a refund of the original product purchase price if you would prefer. Please refer to the warranty procedure section below for more information.
e-BODUM® electrical products: 2 year replacement warranty
e-BODUM® electrical products come with a 2 year replacement warranty. Only e-BODUM® electrical products purchased in New Zealand and marked with the code ‘AUS’ are covered by our express warranty. You must notify BODUM® of the defect within 2 years from the date of purchase. This warranty is in addition to and does not affect your rights under New Zealand consumer laws, including the CGA.
WHAT IS NOT COVERED?
General wear and tear: Our Returns Policy does not cover wear and tear (e.g. through general home use) or defects arising as a result of misuse or commercial use. Our Returns Policy does not cover accidental glass breakages.
No refund for change of mind purchases: Unfortunately, we do not offer refunds if you change your mind on your purchase so please select your products carefully.
WARRANTY AND RETURNS PROCEDURE
To process a faulty BODUM® product, you will need to contact us at [email protected]. If your claim is validated, we will generally replace the faulty product with a new one. However, if the defect is of a substantial character, you can elect to receive a refund of the original product purchase price if you would prefer.
Proof of purchase: any claim must be validated with a copy of proof of purchase in New Zealand; without providing a proof of purchase BODUM® will not be able to process the claim. Proof of purchase includes original purchase receipt/docket or credit card statement showing the purchase amount.
Products damaged during delivery: In order to claim a replacement or refund for a BODUM® product damaged during delivery, you must notify BODUM® at [email protected] within five business days of your receipt of goods.
Replacement or refund: In order to claim a replacement or refund under our Returns Policy, we may require additional information for you to validate your claim, which may include images and other information at our request. Once we have validated your claim, your replacement will be sent out to you, or your refund will be made to your payment card, within 14 business days or sooner if possible.