Shipping method: dpd

DPD - Standard

  •   34,40 zł
Shipping method: dhl

DHL Express (2-3 days)

  •   66,70 zł

DHL Standard (4-7 days)

  •   34,40 zł
Free standard shipping on orders above 215,00 zł. Details

The Terms and Conditions form the basis for all services provided on our website www.bodum.com/pl/pl Our website www.bodum.com/pl/pl offers each user an individual process of purchasing products and using services.

Please read the Terms and Conditions carefully before you submit your order to us. The Terms and Conditions tell you who we are and how we will provide our products to you, what to do in case of any problem with your order and other important information.

You can download the Terms and Conditions here.

  1. 1. How you may contact us
    1. 1.1. In case of orders for our products the contracting party is:
      • Bodum AG
      • Kantonsstr. 100
      • CH - 6234 Triengen
      • Switzerland
      • Registered at Lucerne Commercial Registry Office under no CHE-107.970.638
    2. 1.2. You can contact us via: phone: +41 41 935 45 00 fax: +41 41 935 45 81 or email: [email protected]
  2. 2. How we may contact you
    1. 2.1. If we have to contact you we will do so by phone or by writing to you at the email address or postal address you provided to us in your order.
  3. 3. Our website
    1. 3.1. To purchase products on our website you need to be a registered user. Each customer is entitled to have at the same time a maximum of one account. We reserve the right to delete multiple registrations.
    2. 3.2. You should be at least 18 years old to purchase products on our website.
    3. 3.3. To access and use our website you should:
      • • have a device with access to the public Internet, and
      • • have a web browser enabling displaying HTML documents on the screen of a computer or other device.
    4. 3.4. Additionally, access to some of the services available on our website, including in particular for registering an account, requires having an active electronic mail account.
    5. 3.5. In order to ensure the security of messages and data transmitted via our website we take technical and organizational measures appropriate to the degree of threat, in particular measures to prevent unauthorized persons from acquiring and modifying personal data transmitted.
    6. 3.6. When using our website you agree to:
    • • comply with the applicable laws and the provisions of the Terms and Conditions;
    • • not to provide or transmit illegal content;
    • • not interfere with functions of our website;
    • • use any content posted on it only for your own personal use;
    • • not use it to send or post any unsolicited commercial information.
  4. 4. Conclusion of a contract
    1. 4.1. The contracts on our website are concluded in Polish.
    2. 4.2. Clicking on the "Checkout" button will result in a binding order for the products in your shopping cart. You will receive a confirmation of your order via e-mail immediately after your order is sent. Along with the confirmation e-mail, your order will receive an order number. Please use the order number whenever you contact with regard to this order.
    3. 4.3. Conclusion of a binding contract takes place when you receive your order confirmation. Please note that the products you ordered will be shipped after you have paid their full price (see Clause 5.5 below) and delivery costs, unless they are covered by us in (see Clause 6.2 below).
  5. 5. Prices and payment
    1. 5.1. Prices of products presented on our website are expressed in Polish zlotys and are gross prices, i.e. they include taxes, including value added tax (VAT).
    2. 5.2. Prices of products presented on our website do not include the shipping cost. The shipping costs are each time available on our website during the process of placing an order, including directly before and at the time of confirming and placing an order, and are included in the total value of the order. The total value of the order includes the price of the products and the shipping costs.
    3. 5.3. Information about the products and prices of the products are available on our website.
    4. 5.4. The binding and final price is the price given in the shopping cart in the summary of the order at the time of placing an order via our website.
    5. 5.5. The products are delivered against payment by credit card. Your credit card account will only be debited when we send you your order. You hereby consent to receive credit information on your account in electronic form only.
  6. 6. Products delivery
    1. 6.1. The products ordered via the website are delivered in Poland.
    2. 6.2. You only need pay the delivery charges once for each order, which, for a standard delivery will be PLN 34,40 and PLN 66,70 for an express delivery. For orders over PLN 215 delivery will be made free of charge.
    3. 6.3. If you choose standard delivery your products will be delivered within 5-7 days from receiving the payment (see Clause 8). For the express delivery the delivery time is 2-3 days from conclusion of the contract (see Clause 8).
    4. 6.4. Our products are shipped with a carrier of our choice, during working hours and we would appreciate if you could make sure that somebody is available to accept your consignment. The carrier will contact you with an estimated delivery date.
    5. 6.5. The delivery on business days means all days from Monday to Friday inclusive, with the exception of public holidays.
  7. 7. Right to withdraw
    1. 7.1. You have the right to withdraw from the contract within 14 days without giving any reasons. The 14 days period for withdrawal commences on the day on which you or a third party other than the carrier, as indicated by you, have acquired possession of the product.
    2. 7.2. To exercise your right of withdrawal you shall notify Bodum AG, Kantonsstr. 100, CH - 6234 Triengen, or via e-mail: [email protected] . Your notification shall be an unequivocal declaration of intent. You may use model withdrawal form for this purpose (see below). However, there is no obligation to do so. We will send you an acknowledgement of receipt of your declaration immediately (e.g. by e-mail). To exercise the right of withdrawal you shall send a notice of exercise of this right before the expiry of the withdrawal period.
    3. 7.3. We shall reimburse to you all payments received from you, including the shipping costs (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
    4. 7.4. However, we may refuse to refund the payment received from you until we have received your return or until you provide evidence that the product has been shipped to us, whichever is earlier. You must return or hand over the product to us without delay, but no later than 14 days from the date on which you have informed us of your withdrawal. The deadline shall be deemed to have been met if the product is shipped within 14 days.
    5. 7.5. We will bear the cost of returning the products for shipments from the country in which the products were delivered to you if you use the return form provided by us (and use the services of the carrier indicated on the return form or otherwise in connection with the return). Otherwise, you will bear the cost of returning the products. You are responsible for any diminished value of the products as a result of using the products in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the products.
    6. Model withdrawal form

    7. 7.6. If you wish to withdraw from the contract, please fill in this form and send it to Bodum AG, Kantonsstr. 100, CH - 6234 Triengen, Switzerland or via e-mail: [email protected] Alternatively, you may also withdraw from the contract as described above.
  8. 8. Statutory liability for product defects
    1. 8.1. We undertake to supply you with defect-free products.
    2. 8.2. In the event of any defect in products ordered on our website, we shall be legally liable for defects under Article 556 et seq. of the Act of 23 April 1964. - Civil Code (Journal of Laws 2016.380, as amended).
  9. 9. Complaints
    1. 9.1. All complaints regarding products purchased from our store, as well as the processing of your order and any problems with the return shipment to the courier should be submitted by e-mail to [email protected] .
    2. 9.2. The complaint should include in particular:
      • • name and surname;
      • • address;
      • • e-mail address (e-mail address), to which the response to the complaint is to be sent, if you want to receive an answer to the complaint via e-mail;
      • • the date of purchase of the product(s);
      • • type of product(s) complained of;
      • • a detailed description of the defect and the date of its discovery;
      • • your request; and
      • • the preferred method of informing about the manner of handling the complaint.
    3. 9.3. The above content concerning the complaint is only an example, which you do not have to use, and it does not affect the effectiveness of the complaints submitted without the recommended description of the complaint.
    4. 9.4. Along with submitting a complaint, we should be provided with a proof of purchase of products. This may be for example a copy of a receipt or a copy of an invoice, a printout from a payment card or other evidence.
    5. 9.5. In some cases, we may ask you to send us pictures of the products subject to complaint.
    6. 9.6. We will process your complaint within 14 days of receipt of a complete complaint. We will notify you of any missing information in your complaint without delay. Along with such notification, we will send you information on how to make up for any deficiencies in the complaint.
    7. 9.7. We would also like to inform you that you have the opportunity to use out-of-court complaint and redress procedures in accordance with the online Dispute Resolution procedure developed by the European Commission, available at: https://webgate.ec.europa.eu/odr/main/?event=main.home.show .
  10. 10. Data protection
    1. 10.1. All information about processing of your personal data are available in our Privacy Policy.
  11. 11. Changes of these Terms and Conditions
    1. 11.1. We reserve the right to change these Terms and Conditions for legal or organizational reasons. The current wording of these Terms and Conditions is always available on our website. If you registered an account on our website you will be informed about changes in the Terms and Conditions via e-mail send to the e-mail address provided during the registration. Notification of any changes to the Terms and Conditions will be send no later than 14 days before the changes to the Terms and Conditions come into force.